Skype will never succeed as a replacement for your home phone…
Friday, September 19th, 2008 Posted in Consumer issues | 1 Comment »...so long as they're happy to just "block" people's accounts and prevent them from using the service. Last night I tried calling my wife and I kept getting "call failed". So I tried from my computer, thinking my Skype phone ...
How not to run customer support
Monday, September 15th, 2008 Posted in Consumer issues, Rants | No Comments »I just got back from vacation last week. It was a whirlwind tour of Norway, Denmark, Belgium and the UK. I had a great time, sampling a lot of beer and seeing a lot of cool places. At the start of ...
Spamming users
Wednesday, June 11th, 2008 Posted in Consumer issues, Usability, Web products | No Comments »One of the great things about Australia is we have a very strong department in the government called the ACCC. The Australian Competition and Consumer Commission does a great job of keeping things fair in Australia between businesses and consumers. ...
The Consumerist should stop giving a voice to the entitled.
Monday, March 10th, 2008 Posted in Consumer issues | No Comments »I love the Consumerist. Honest I do. But all too often the 'problem consumers' are making it their soapbox. I'm all for the little guy getting a leg-up against corporations, but there are people who try to ...
Passengers to start getting fingerprinted at Heathrow
Saturday, March 8th, 2008 Posted in Consumer issues, Rants | No Comments »In another life I was an information security tutor. Security is such a fascinating topic, both to teach and learn. I can't get enough of it, and routinely end up taking part in security decisions at my company, ...
Virgin America
Friday, March 7th, 2008 Posted in Consumer issues | No Comments »As a frequent reader of BoingBoing I was sold on their glowing recommendation of Virgin America. I later discovered business relations existed, but it did sound pretty cool. So based on said recommendation I purchased tickets to fly ...
Fighting for consumer rights
Thursday, March 6th, 2008 Posted in Consumer issues | 1 Comment »I'm a big fan of The Consumerist (although sometimes the commenters are somewhat rabidly against the consumer - what on Earth are they doing at a site called The Consumerist?), but seeing as they didn't post my great experience with ...
