-
Archives
- December 2016
- February 2016
- November 2013
- September 2013
- December 2010
- June 2010
- January 2010
- November 2009
- October 2009
- September 2009
- August 2009
- May 2009
- March 2009
- February 2009
- January 2009
- December 2008
- November 2008
- October 2008
- September 2008
- August 2008
- July 2008
- June 2008
- May 2008
- April 2008
- March 2008
Category Archives: Consumer issues
Tracking down rogue bandwidth: a story of Comcast data caps and offsite backup
tl;dr: if you use BackBlaze and are subject to a data cap, you should keep an eye on BackBlaze to make sure it doesn’t quietly use up all your data allowance. I’ve switched to CrashPlan, which has better retention, encryption, … Continue reading
Posted in Consumer issues, Tech issues
Comments Off on Tracking down rogue bandwidth: a story of Comcast data caps and offsite backup
Skype will never succeed as a replacement for your home phone…
…so long as they’re happy to just “block” people’s accounts and prevent them from using the service. Last night I tried calling my wife and I kept getting “call failed”. So I tried from my computer, thinking my Skype phone … Continue reading
How not to run customer support
I just got back from vacation last week. It was a whirlwind tour of Norway, Denmark, Belgium and the UK. I had a great time, sampling a lot of beer and seeing a lot of cool places. At the start … Continue reading
Posted in Consumer issues, Rants
Tagged customer support
Comments Off on How not to run customer support
Spamming users
One of the great things about Australia is we have a very strong department in the government called the ACCC. The Australian Competition and Consumer Commission does a great job of keeping things fair in Australia between businesses and consumers. … Continue reading
Posted in Consumer issues, Usability, Web products
Tagged email, spam, Usability
Comments Off on Spamming users
The Consumerist should stop giving a voice to the entitled.
I love the Consumerist. Honest I do. But all too often the ‘problem consumers’ are making it their soapbox. I’m all for the little guy getting a leg-up against corporations, but there are people who try to achieve what is … Continue reading
Posted in Consumer issues
Comments Off on The Consumerist should stop giving a voice to the entitled.
Passengers to start getting fingerprinted at Heathrow
In another life I was an information security tutor. Security is such a fascinating topic, both to teach and learn. I can’t get enough of it, and routinely end up taking part in security decisions at my company, just because … Continue reading
Posted in Consumer issues, Rants
Comments Off on Passengers to start getting fingerprinted at Heathrow
Virgin America
As a frequent reader of BoingBoing I was sold on their glowing recommendation of Virgin America. I later discovered business relations existed, but it did sound pretty cool. So based on said recommendation I purchased tickets to fly to Seattle … Continue reading
Posted in Consumer issues
Comments Off on Virgin America
Fighting for consumer rights
I’m a big fan of The Consumerist (although sometimes the commenters are somewhat rabidly against the consumer – what on Earth are they doing at a site called The Consumerist?), but seeing as they didn’t post my great experience with … Continue reading
Posted in Consumer issues
1 Comment